Midvale Showroom
7515 S. State St. Midvale, UT 84047
801-566-1324 | 1-800-897-5967 toll free

Orem Showroom
1140 N. 1200 W. Orem, UT 84057
801-224-8365

Shipping & Returns

---

At Lighting Specialists, your satisfaction is our #1 priority, and we take pride in providing you with fast, dependable and safe delivery service. Each order is shipped using one of our 3 standard methods - whichever one is best suited for your order. Lighting Specialists offers a variety of shipping options on all U.S. orders. We do not process orders on the weekend. Please note that all or part of your order may be shipped from the manufacturer and may require an additional 3 days processing time. Orders placed using an expedited shipping option (Next Day or Second Day Shipping) will be contacted if the order will not ship out right away.

Shipping Methods

1. Standard ground - Small Parcel. Small-to-medium sized orders will ship using Fed Ex - at no expense to you if the order is above $49. Lighting Specialists will email you a tracking number so you can track the order and check on the delivery date. Shipments usually arrive 1-6 business days from the time they leave the warehouse. (Note: While Lighting Specialists does not require a signature on small parcel deliveries, it is ultimately up to the driver's discretion. If delivery without a signature is desired, it is advised you leave a note on the door with appropriate instructions.) Expedited Shipping Services are available including, Next Day, 2-Day, 3-Day Services. Lighting Specialists will not be liable for expedited shipping charges due to delay in the lead time of an order. Expedited shipping services are offered only to speed up the Transit Time. We have no control over the in-house time of an order (time prior to shipment) and do not guarantee or promise deliver y dates. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and the transit time. Contact Customer Service to arrange for expedited shipping at 1-800-897-5967 or .


2. Truck Freight - Large items Larger items will ship via truck freight. Items shipped freight are delivered to curbside or driveway only and may incur a $75 oversized item surcharge; for any additional delivery needs or questions, please contact our sales professionals at 1-800-897-5967 or . Truck freight orders require that someone is available to accept the delivery. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during normal business hours. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees, freight charges back to the manufacturer in addition to the original shipment expense.

Estimated transit time

With each purchase a confirmation email will be sent out with a tracking number for your purchase as well as an estimated delivery time.

Outside the 48 States

The upcharge for shipping to Hawaii, Alaska, Canada or Puerto Rico will appear in the "Delivery Information" field on the checkout page. If the shipment is going to another country, you will need to call for a quote - 1-800-897-5967 or . Please note that Lighting Specialists is not responsible for any taxes, duties or fees including Brokerage fees and Customs that are associated with any purchase. These additional charges are the responsibility of the customer.

International Shipping Policy

Call us at 1-800-897-5967 or contact us via for details on international shipping.

About Estimated Shipping Times

At Lighting Specialists we do our best to provide you with accurate shipping times for our products. The times are estimates only.

The "Ships In" time is provided to Lighting Specialists by each manufacturer and is an estimate of the average number of business days it takes the manufacturer to process your order and ship the item from their warehouse. These shipping times are not a guarantee. If you have a time sensitive project we recommend that you call a sales specialist at 1-800-897-5967 or and arrange expedited shipping.

Products marked "In Stock" are items that we have in stock or the manufacturer has provided us a real time inventory feed for. These items normally ship from the warehouse within two business days, however these products are subject to prior sale and availability and lead times are not guaranteed.

Occasionally, items shown to be in stock or available get pre sold, in this case, you will be sent a email notification that your item is on backorder, you have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order. Custom made products can have varying ship times and we recommend ordering custom products well in advance to avoid project delays. Lighting Specialists is not liable for costs associated with shipment delays.


Damaged and Defective Goods Policy

At Lighting Specialists, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion- at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.

Small Package Deliveries

For smaller FedEx deliveries that are damaged in transit, please contact our customer service team immediately instead of refusing the package at 1-800-897-5967 or . If damages are reported within 7 Days for Fed-Ex deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Lighting Specialists of defective or damaged merchandise within two business days of receipt.

Large Package Deliveries

Immediate inspection is especially important when receiving large items. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. All damages should be reported to Lighting Specialists within 48 hours of delivery. Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify Lighting Specialists of refusal so we can anticipate the return and send out a new item. Lighting Specialists will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the "Standard Return Policy" above applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit.

Failure to follow return procedure for the damaged item may result in a charge for the free replacement item. Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Lighting Specialists will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.

Christmas Returns

For the holiday season, Lighting Specialists will extend the period allowed for returns to accept all non-clearance items purchased after November 1st to be returned for a full refund by January 7th, or 30 days after the purchase date, whichever is later. Clearance Returns We do not accept returns on clearance items unless the item is defective. If you receive a defective product, you must notify us within three days of receiving the product to be eligible for a return. All merchandise sold at a 30% or greater discount is considered a clearance sale.